The information provided on our website does not seek to treat, diagnose, cure, or replace medical advice. We provide natural remedies developed following Traditional Chinese Medicine principles of Yin and Yang Balance to help improve body function, nutrition, and mood balance. The products qualify as natural food supplements and are prescribed by certified herbal therapists. If you are currently taking medication, you must first check with your GP. The AcuWell team is always happy to supply you with the relevant product information to discuss with your medical or health advisers. We have tried our best to ensure that information provided on this website is accurate. However, we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.
These terms and conditions set out the basis on which you can visit our website. Please read them carefully as they contain important information.
1. General
1.1 These terms and conditions ("The Terms") apply to your use of this website ("The Website"). By accessing the pages of this website and/or placing an order or booking an appointment you agree to be bound by these Terms, which include our privacypolicy ("Privacy Policy"). If you do not agree to be bound by these terms you may not use or access this website.
1.2 In these terms, unless the context requires otherwise:
● "Contract" means each contract for the supply of Goods or Services by us into which these terms shall be incorporated;
● "Card" means the credit or debit card which you use to make payment;
● "Goods" means the goods which we supply in accordance with these terms;
● "Order" means a purchase order in respect of the Goods issued to us by you.
1.3 The pages and shopping products on this Website are owned and operated by AcuWell Limited, registered office:Flat 33,102 Bollo Lane,Chiswick,London W4 5QW. Registered Number 16527945. For questions or comments, email us at info.acuwellclinic@gmail.com.
1.4 AcuWell Limited reserves the right to change these Terms from time to time. Any changes will take effect when posted on the Website, and your continued use signifies your acceptance to be bound by the latest Terms.
1.5 Legal notices including our Privacy and Security Policies also apply to your use of this Website.
1.6 If you register for services, you must provide complete and accurate information and not impersonate others.
1.7 You are responsible for maintaining the confidentiality of your login details. AcuWell is not liable for any loss due to failure to protect login details. Contact us immediately if you suspect misuse.
2. Not Medical Advice
This website provides general information about treatments and services offered by AcuWell Ltd. This does not constitute medical advice. You must seek professional medical advice for specific concerns. Products are not intended to diagnose, treat, cure, or prevent any disease.
3. Warranties and Liability
3.1 No representations or warranties (express or implied) are made regarding the information on this site.
3.2 You should not rely on this information to make medical or health-related decisions.
3.3 AcuWell makes no promises or warranties about the goods or services.
3.4 Always consult your medical practitioner before using any herbal supplements sold on this website. Do not exceed stated dosages. Supplements should not be used as a substitute for a varied diet.
3.5 Products must be stored in a cool, dry place and used within expiry. Keep out of reach of children.
3.6 We try to keep the website accurate and available, but we do not guarantee constant access or up-to-date content.
3.7 We are not responsible for content on external websites linked from our site.
3.8 Accessing this site from outside the UK is at your own risk. Ensure compliance with local laws.
3.9 Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, or any other liability which cannot be excluded or limited under applicable law.
4. Accuracy
The website is primarily for information about AcuWell services. Testimonials are individual opinions and not medical advice.
5. Description of Products
5.1 Product descriptions are approximate. We reserve the right to make non-material changes.
5.2 Errors may occur. We may correct them or withdraw products without notice.
5.3 In case of pricing errors, we may cancel or adjust orders at our discretion.
6. Professional Assistance
This website is not a substitute for medical advice. Always consult a healthcare professional for medical issues.
7. Disclaimer
This website is informational and should not be considered medical advice. AcuWell is not liable for any injury or misinterpretation of the content. In emergencies, contact your healthcare provider.
8. Cancellation and Refund Policy
We value your time and ours, and we understand that sometimes schedules change.
Cancellations
● Free cancellation is available up to 24 hours before your scheduled service.
● Cancellations made less than 24 hours before the scheduled time will be charged in full, with no refund provided.
Refunds
● For eligible cancellations (made more than 24 hours in advance), a full refund will be issued to your original payment method.
● No refunds will be given for no-shows or late cancellations (within 24 hours of the appointment).
Cooling-off Period for Online Orders
● For physical goods ordered online, you have the statutory right to cancel your order within 14 days of delivery, in accordance with the Consumer Contracts Regulations 2013, unless the goods are perishable, personalised, or sealed for health protection and have been unsealed.
● Services booked for a specific time and date are exempt from this right once the service has been fully performed or is close to the scheduled time.
How to Cancel
● Email: info.acuwellclinic@gmail.com
● Phone & WhatsApp: 0044-7848029659
The time of cancellation is determined by the timestamp of your message or request.
9. Refunds on Treatments
Please let us know if you are unhappy with any aspect of your treatment as soon as possible. We are unable to offer refunds on services/treatments carried out unless there was negligence.
10. Your Property
While we take reasonable care, AcuWell Clinic is not responsible for theft, loss, or damage to your property. Avoid bringing valuables unless necessary.
11. Gift Vouchers
Gift vouchers are valid for 12 months and are not redeemable after expiry. Lost vouchers cannot be replaced. Cancellations within 24 hours of a voucher appointment may result in forfeit.
12. Intellectual Property
12.1 All content on this site is owned or licensed by AcuWell Limited. Moral rights are asserted.
12.2 No content may be reproduced or distributed without written permission. You may print individual pages for personal use only.
13. Website Information
13.1 We strive for accuracy but do not guarantee it.
13.2 We are not liable for any loss caused by errors or reliance on site information, except for death or personal injury caused by our negligence.
14. Ratings and Reviews
14.1 By submitting content, you confirm authorship, accuracy, and that you're over 18.
14.2 Reviews reflect customer opinions, not health claims or medical advice.
14.3 Submitted content may be used or modified by AcuWell for any purpose.
14.4 AcuWell may remove content that violates these terms at its sole discretion.
15. Data Protection and Privacy
We are committed to protecting your privacy. Any personal data collected through this website is processed in accordance with UK GDPR and the Data Protection Act 2018.
Our Privacy Policy outlines:
● What data we collect
● How it’s used
● How it’s stored and protected
● Your rights to access, rectify or erase your data
We use cookies to enhance your browsing experience and to collect anonymous usage data. You have the right to refuse cookies via your browser settings.
For any data-related queries or requests, please contact: info.acuwellclinic@gmail.com
