Effective Date:
03 Aug 2025 AcuWell Clinic (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This privacy policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Data Controller: AcuWell Clinic
Registered Address:Flat 33,102 Bollo Lane,Chiswick,London W4 5QW
Email: info.acuwellclinic@gmail.com
Phone/WhatsApp: +44 7848 029 659
2. What Information We Collect
We may collect and process the following types of personal data:
● Contact Details: name, phone number, email address, postal address
● Health Information: medical history, symptoms, treatment plans, medication (collected only when necessary for appointments/treatment)
● Payment Information: billing address, payment method (note: card data is processed by secure third-party providers)
● Website Usage Data: IP address, browser type, device information, pages visited (via cookies — see section 7)
We do not collect any special categories of data unless you provide it voluntarily as part of your healthcare consultation or service booking.
3. How We Use Your Data
We only process your personal data when there is a lawful basis to do so. We use it to:
● Schedule and manage your appointments
● Provide treatment and follow-up care
● Respond to your enquiries
● Process payments and issue invoices
● Send service updates and reminders
● Comply with legal and regulatory obligations
4. Legal Bases for Processing
We rely on the following legal bases:
● Contractual necessity: to provide you with our services
● Consent: for marketing emails (you may withdraw consent at any time)
● Legal obligation: to maintain health and safety records, comply with tax laws
● Legitimate interests: to improve our services and protect our business
5. How We Share Your Data
We only share your data with trusted third parties where necessary and in accordance with the law, such as:
● Secure payment processors
● IT/cloud service providers (e.g., for appointment booking)
● Health professionals (with your consent)
● Legal or regulatory authorities, when required
We will never sell your data.
6. How Long We Keep Your Data
We retain your personal data only as long as necessary for the purposes we collected it:
● Health records: minimum 8 years (per UK healthcare regulations)
● Marketing data: until you withdraw consent or unsubscribe
● Financial data: 6 years (for HMRC compliance)
When data is no longer needed, we securely delete or anonymise it.
7. Cookies and Website Data
We use cookies to improve your browsing experience and analyse traffic. These include:
● Essential cookies: necessary for website functionality
● Analytical cookies: to monitor usage (e.g., Google Analytics)
You can manage cookie preferences in your browser settings.
8. Your Rights Under UK GDPR
You have the right to:
● Access your personal data
● Correct inaccurate data
● Request erasure (“right to be forgotten”)
● Restrict or object to processing
● Data portability
● Withdraw consent at any time
● Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise your rights, contact us at info.acuwellclinic@gmail.com.
9. Data Security
We take data protection seriously and implement appropriate technical and organisational safeguards, including:
● Encrypted storage of health records
● Secure servers and password protection
● Access control policies for staff
10. Changes to This Policy
We may update this policy occasionally. Please check this page for the latest version. Material changes will be communicated via email or on our website.
